GENERAL INQUIRIES

Our NYC pop up showroom is closed. All of our collections are exclusively available online at www.rue107.com.

Rue107 is a size inclusive brand and our collections are available in straight sizes (XS-XL) and plus sizes (1X-3X). Get familiar with our sizing by checking out our size chart HERE.

Pre-order means our factory is still making the garment and the item won’t be available for shipping until the date listed.

Unfortunately, pre-order items are not usually shipped until the ship date listed. Placing it express means your order will have priority in shipping after the ship date but it won’t make it ship prior to the ship date. All pre-order items are usually shipped within 2-3 business days of the ship date so we do not recommend placing the order as an express order.

We do not currently offer price adjustments on existing orders.

We do not currently offer wholesale.

We love a great collaboration! Send us the details at social@rue107.com

Yes, we do! If you want to work with us, shoot us a note at social@rue107.com with all your social media handles.

Maybe! Send us a portfolio link or professional photos of you at social@rue107.com. Emails with no photos will not be considered.

PRODUCTS

We try our best to keep all of our pieces as closely as possible to our size chart. Occasionally, an item might run bigger or smaller. In that event, we will reflect this under the product description. To get familiar with our sizing system, you can view our size chart HERE.

All of our bikini tops have elastic support in addition to shoulder or halter support. Our bikini tops do not have underwire support. If extra support is needed, we recommend wearing a swim bra. You can shop our favorite here.

Our decision to restock an item is based on your requests! Let us know you would like an item back in stock by signing up for a restock notification email located near the product description.

All of our fabrics have stretch! We work with the quality of stretch fabrics to ensure fit, comfort, practicality and longevity of your garment.

The inseam of our pants averages at 32 inches.

We do not offer customization of any kind.

ORDERS

To check on the status of your order, please log in your Rue107 account and click on the order in question. If you don’t have an account with us, you can also check your shipping notification email to track your package. If you haven’t received a shipping notification email yet and your order is more than 3 days old, please contact us at customercare@rue107.com.

Once an order is placed, it cannot be modified. If there is an error on your order, please contact us as soon as possible at customercare@rue107.com.

Order cancellations are honored for up to 24 hours after an order was placed.

If you believe there is an error in your address after your order is placed, please contact us as soon as possible at customercare@rue107.com. Also note, errors in your address can potentially prolong the shipment of your order from our warehouse.

Bad news: we cannot apply a discount code to an order after it is placed. Good news: you can use it on your next order if the code is still valid!

All completed orders receive an automatic order confirmation email after it is placed. Please check your spam folder and any alternative email address (such as your Paypal email address) that might be associated with the order. If there is an error in the spelling of your email address while placing the order, you will also not receive your order confirmation email. If you are 100% sure your order was placed, please send us an email at customercare@rue107.com and we will look for your order on our end.

Oh no! Please contact us as soon as possible at customercare@rue107.com

In the event you received a damage Rue107 item, we will swiftly rectify this for you. Please let us know at your earliest convenience at customercare@rue107.com

SHIPPING

For ground orders, please allow up to 24-48 hours from when your label was created to start seeing movement on your package. For express orders, please allow 24 hrs from when your label was created to start seeing movement on your package. If your order was a pre-order item, please allow up to 48 hrs from the ship date on your order to see movement on your package.

For ground orders, please allow up to 24-48 hours from when your label was created to start seeing movement on your package. For express orders, please allow 24 hrs from when your label was created to start seeing movement on your package. If your order was a pre-order item, please allow up to 48 hrs from the ship date on your order to see movement on your package.

Once your package is marked as ‘Delivered’, we are not liable for any lost or stolen package. Orders that are marked as delivered will not be refunded, re-shipped, or credited in any way. We recommend checking with your neighbors to see if they have your package, or contact your local post office who can assist you with filing a formal complaint, a police report, or a lost package claim.

If your package was lost in transit, please contact us as soon as possible at customercare@rue107.com.

We currently deliver to PO Boxes all over the US and of course orders over $125 gets free shipping!

All shipments to APO, FPO, and DPO addresses are sent via the United States Postal Service. Due to military handling time, delivery to some destinations may take up to 21 days.

Rue107 orders are shipped from New York City to all 50 US States from Mondays-Fridays using the United States Postal Service. We try our best to ship as quickly as possible, and our customer care team is always available to answer any additional questions you might have in regards to the shipment of your Rue107 order. Drop us a note at customercare@rue107.com

SHIPPING METHOD COST DELIVERY TIME
(Including processing time)

Standard Ground

(Orders value at $125 or more)

FREE

7-9 Business Days

Standard Ground

(Orders under $125)

$7.95

7-9 Business Days

Express Orders

$16.95

2-4 Business Days

Overnight Orders

Processed by phone before 2PM EST. Please call our customer care experts at (212) 564-1344 to process your next overnight order.

$29.95

Next Business Day

**Please note Rue107 does not ship on those US Holidays**

  • Friday, January 1 New Year’s Day
  • Monday, January 18 Birthday of Martin Luther King, Jr.
  • Monday, February 15 Washington’s Birthday
  • Monday, May 28 Memorial Day
  • Monday, July 4 Independence Day
  • Monday, September 5 Labor Day
  • Monday, October 10 Columbus Day Friday,
  • November 11 Veterans Day
  • Thursday, November 24 Thanksgiving Day
  • Monday, December 26 Christmas Day

If your shipment is scheduled to be shipped on one of these dates, it will be shipped on the following business day.

RETURNS

All returns are refunded via store credit in the form of a RUE107 E-Gift Card. All original shipping fees will be deducted from the store credit amount.

Our showroom is no longer open. All returns are processed online.

RUE107 no longer offer direct exchanges. If you would like to exchange an item, please complete your return form and a virtual gift card will be issued to your RUE107 account within 7 days of receiving your package back to our warehouse. If you need your credit sooner to place a new order for an exchange, please notate the word: EXCHANGE on top of your return form. You can use your virtual gift card to place another order for the desired item or anything else in our store!

Return labels are NOT included in packages. Please email us at customercare@rue107.com to request a complimentary return label.

 

To start the return process, please follow the instructions below:

  • EMAIL: customercare@rue107.com.
  • SUBJECT LINE: ITEM EXCHANGE/STORE CREDIT.
  • BODY OF EMAIL: Full Name and Order Number. Names of items being returned
  • Complete the return form enclosed in your package.
  • Use the prepaid return label to send the package back to us.

RUE107 reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
  • Items returned outside of the return window.

Similarly, RUE107 reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

We work very hard to respond to all inquiries within 24-48 Hrs. If you haven’t heard back from us, you will very soon, please bear with us! The time it takes for us to send you a return label does not count towards the time window to return your order.

Unfortunately, we cannot guarantee if an item will be in stock for an exchange. We recommend contacting us as quickly as possible to request a return label and shipping your package back ASAP.

Currently, we are unable to provide a return label for International orders. Please send us a note at customercare@rue107.com for further assistance.

If you need further assistance with something that is not listed on here, please drop us a note at customercare@rue107.com!