We hope you will be delighted with everything you have bought from us online. If for any reason you are not satisfied we are happy to help you.
YOU HAVE THREE OPTIONS
Exchange for immediate replacement
Store credit for future purchase
Sale items are final sale.
Rue107 is not responsible for lost packages.
Returns are accepted within 10 days from your delivery date.
RUE107 provides exchange and/or store credit returns of new, unworn, unwashed, and undamaged merchandise within 10 days of order delivery.
If we receive your return package after 10 days from your original delivery date, a store credit will be applied to your account for the value of you return, minus the shipping rate.
Items that have been laundered or altered in any way cannot be accepted for return and/or exchange. All returned items must have the RUE107 hang tags and garment tags attached.
Swimwear must be returned with the hygienic strip in place. For hygienic reasons, we ask that you try on swimsuits with undergarments on.
Any items returned in any condition other than as originally sent or received back damaged will not be eligible for return, credit, or exchange. Customers will be charged $10.00 to their account and the items will be shipped back to the customer.
RUE107 reserves the right to refuse excessive exchange and store credit returns.
Step 1 - Fill out the return form that came in your bag, you can keep your invoice for your records.
Step 2 - Please be sure to fill out the form completely and feel free to provide any additional comments in the comment box in reference to your purchase or your overall experience.
Step 3 - You can ship using the carrier of your choice, we recommend that you send your return via an insured carrier and get a tracking number to track your return package, the customer is responsible for return shipping costs.
Step 4 - Securely pack your merchandise and Return Form in a box or envelope of your choice. We are not responsible for lost packages
Step 5 - Ship back to this address:
260 West 36th Street, Suite 503
New York, New York 10018
Once we receive your returned item(s) and inspect the garment, your refund will be processed within 3 to 5 business days. You will receive an email notification once it has been processed.
The return will be the original form of payment
Kindly allow five to seven business days for a credit refund to post to your billing statement
Repeat Steps 1 - 5 above
Once we receive your returned item(s) and inspect the garment, your store credit will be processed within 3 to 5 business days.
An email notification will be sent with a virtual gift card that will serve as your store credit value. This code has no expiration date.
When you place a future purchase, be sure to use this code at the end of the purchase to apply this store credit.
Repeat Steps 1 - 5 above
Rue107 will process the exchange for you.
Once we receive your returned item(s), we will then inspect the garment, you will receive an email notification with your new order within 3 to 5 business days.
Your new order will ship within an additional 5 business days, and once it ships you will receive a second email notification with a tracking number.
The entire exchange process 10 business days for your item to be shipped back to you, if you need a QUICK EXCHANGE, on Step 4 of your RETURN/EXCHANGE form please be sure to notate the date you need to receive the return package.
If it is an even exchange, you will not be responsible for any shipping.
If your exchange is of less value a refund will be made with your original form of payment unless a request has been made on your Return/Exchange form.
If your exchange is of greater value, please remember to provide your card information. If it is not listed, this may cause a delay in your exchange.
Each garment description and details include size commentary; an assessment of how that style runs and fits. Each style's fit is critiqued and advised, based on whether it runs small or true-to-size. If you are still unsure of size, please contact customer care.
HOW TO MEASURE
It's best to stand barefoot in your underwear. For best results take your measurements a few times or get someone else to measure you. Do not hold your measuring tape too loosely or too tightly.
Bust Place the measuring tape around your body over the fullest part of your bust, making sure the tape is sitting well under your arms and spans your shoulder blades.
Waist Measure around the slimmest part of your natural waistline - generally the point where your body creases when you bend slightly forward or where you find it most comfortable to wear your waistbands. Standing with your feet together, measure around your hips at the widest point - usually over your bottom or at the top of your thighs - and approximately 8in (20cm) below your natural waistline.
Inside Leg Measure from the top of your inside leg at the crotch to the floor.
Lengths Garment lengths can differ from style to style, so for dresses and skirts, refer to the individual product description and details.
Dress Length Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.